PRIVACY POLICY  

 

1. Our principles and the purpose of this Privacy Policy 

 

One of the aspects with which CALLIDUS 3.0 SL (hereinafter "CALLIDUS 3.0") is aware of is privacy and transparency and therefore we do everything possible to provide information on how we use and treat the personal data that we collect at the time of contracting our different products and services. Below you will find information about how we collect data and process personal information in our various products. 

 

TRANSCRIPTOR is a digital transcription platform developed by Callidus 3.0 (https://www.callidus.es/) which is a company specialized in "Call Center" services, Artificial Intelligence, process optimization, digitization and advanced data processing. .  

CALLIDUS 3.0 is responsible for the treatment of data that we process and collect through the websitehttps://www.transcriptordigital.es/

 

1.1. Transparency. 

 

We are 100% transparent with you regarding the data we collect and/or process about you and we explain why we use it and for what purposes. We will not treat your data in an unexpected, obscure or abusive way. 

 

1.2. Control. 

 

You are the only one who can control the use made of your data. We put at your disposal the tools so that you can decide at all times how you want us to treat your data, until when and how you can access and update your personal information. 

 

1.3. Security. 

 

We care about guaranteeing the security, secrecy and confidentiality of your data and personal information. We adopt the most demanding and robust security measures to prevent loss, alteration, misuse or access without your authorization. 

 

In compliance with these principles, below you will find the sections that make up our Privacy Policy, where we inform you about everything you need to maintain control over your data. 

 

2. Who is responsible for data processing? 

 

CALLIDUS 3.0 SL, of Spanish nationality, with provisional CIF B09634304, has its registered office at Las Rozas de Madrid (28230) Camino de las Ceudas, 2 (hereinafter “CALLIDUS 3.0.”). 

 

3. What data is processed, for what and why do we process the data? 

 

Depending on the data collection channel or the medium with which you interact with CALLIDUS 3.0. The data that is collected and processed by way of example but not limitation is the following:  

 

• Name. 

• Surnames. 

• Mailing address. 

• DNI. 

• Phone. 

• Email. 

• Cookies. 

• Any other data necessary for the provision of the contracted services. 

 

And they are collected for the following purposes: 

 

3.1. Attention to queries raised. 

 

• So that? – Purposes of the treatment: the purpose of the treatment that we pursue is to attend and respond to the queries raised by the users of the web and the telephone queries. 

 

• Why? – Applicable legal basis: the legal basis on which we rely to carry out that purpose is the consent granted when you voluntarily contact us. 

 

• What data? – Type of data: the data we process for this purpose are your identification, contact and/or professional data, as well as the information contained in the query sent, the processing of which is necessary to give you an answer._cc781905-5cde-3194-bb3b -136bad5cf58d_

 

• Where have they been obtained? – Origin: the data we process for this purpose is obtained from you when you complete the contact forms included on the website or send us an email at the contact address that we make available to users._cc781905-5cde-3194-bb3b -136bad5cf58d_

 

• Who do they belong to? – Categories of interested parties: the data we process for this purpose refers to the users of the website who contact us by telephone who send inquiries or make a purchase and any other affected parties whose data has been provided by the sender of the inquiry.  

 

• How long are they treated? – Conservation terms: the data that we process for this purpose will be subject to the general conservation criteria informed in the following section of this Policy. 

 

3.2 Management of the Responsible Business Channel CALLIDUS 3.0. 

 

• So that? – Purposes of the treatment: the purpose of the treatment that we pursue is to manage the channels enabled by CALLIDUS 3.0 that are made available to any interested party for the reception and, where appropriate, subsequent monitoring and response, of queries of any aspect related to the sale and installation of CALLIDUS 3.0 Solar Panels as well as any contracted product.  

 

• Why? – Applicable legal basis: the legal basis on which we rely to carry out this purpose is the consent granted when voluntarily sending a query through the enabled channels and completing the available and voluntary fields in the Canal form._cc781905-5cde -3194-bb3b-136bad5cf58d_

 

• What data? – Type of data: the data that we process for this purpose are those data that must be completed in the form of the enabled channels, such as the country where you are located, the subject and content of the query sent, your relationship with CALLIDUS 3.0 as an interested party , and, where appropriate, also those that you voluntarily decide to share when you do not make the query anonymously, such as your identification data, contact information, or the specific place to which the query referred refers._cc781905-5cde-3194-bb3b- 136bad5cf58d_

 

 

• Where have they been obtained? – Origin: the data that we process for this purpose comes from the form of the web and telephone channels, being able to expand them. 

 

• Who do they belong to? – Categories of interested parties: the data we process for this purpose refers to the interested parties who send queries through the enabled channels and any other affected whose data has been included in the form by the sender of the query._cc781905-5cde- 3194-bb3b-136bad5cf58d_

 

• How long are they treated? – Conservation terms: the data that we process for this purpose will be subject to the general conservation criteria informed in the following section of this Policy. 

 

 

3.3. Sending periodic information bulletins or newsletters. 

 

• So that? – Purposes of the treatment: the purpose of the treatment that we pursue is to send periodic newsletters by email upon request of the interested party, on the activities carried out by CALLIDUS 3.0 and the contents generated by it through its different areas. Depending on the newsletter to which you have requested to subscribe, your data may be shared with the companies of the CALLIDUS 3.0 Group responsible for it for the purposes of processing said subscription request. 

 

• Why? – Applicable legal basis: the legal basis on which we rely to carry out this purpose is the consent granted when you subscribe to the periodic newsletters. 

 

• What data? – Type of data: the data we process for this purpose are your identification, professional and contact data necessary to send you the newsletter. 

 

• Where have they been obtained? – Origin: the data we process for this purpose comes from the newsletter subscription forms included on the web and by telephone. 

 

• Who do they belong to? – Categories of interested parties: the data we process for this purpose refers to web and telephone users who subscribe to newsletters. 

 

 

• How long are they treated? – Conservation terms: the data that we process for this purpose will be subject to the general conservation criteria informed in the following section of this Policy. 

 

3.4. Management of the relationship with users through the different social networks used by the CALLIDUS 3.0 Group. 

 

• So that? – Purposes of the treatment: the purpose of the treatment that we pursue is to interact and maintain contact with the users who are related to CALLIDUS 3.0 through the different social networks in which the CALLIDUS 3.0 Group has created an official account. This includes the public response to public messages or comments made by said users, appointments, attention and response to private messages through said networks, processing of the request to the CALLIDUS 3.0 area or to the company of the CALLIDUS 3.0 Group competent to know it, etc. . If strictly necessary, your data may be shared with the competent CALLIDUS 3.0 Group companies for the purpose of processing and giving due attention to your request. 

 

• Why? – Applicable legal basis: the legal basis on which we rely to carry out this purpose is the consent you grant when interacting with CALLIDUS 3.0 through the social network in which CALLIDUS 3.0 has an official account created._cc781905-5cde-3194 -bb3b-136bad5cf58d_

 

• What data? – Type of data: the data that we process for this purpose are your data in the CALLIDUS 3.0 profile, identification, contact and those others voluntarily shared during contact maintained through the social network or necessary to resolve the request made._cc781905- 5cde-3194-bb3b-136bad5cf58d_

 

• Where have they been obtained? – Origin: the data that we process for this purpose comes from the social network through which you contact and those that we obtain directly from you in said contact. 

 

• Who do they belong to? – Categories of interested parties: the data we process for this purpose refers to the users who contact CALLIDUS 3.0 through the social network and to any other affected parties whose data has been informed by the user of the social network when they contact CALLIDUS 3.0._cc781905 -5cde-3194-bb3b-136bad5cf58d_

 

• How long are they treated? – Conservation terms: the data that we process for this purpose will be subject to the general conservation criteria informed in the following section of this Policy. 

 

3.5. Data Management for Analysis and Assessment of CALLIDUS 3.0. 

 

• So that? – Purposes of the treatment: the purpose of the treatment that we pursue is to analyze and assess the image and brand of the CALLIDUS 3.0 Group by collecting indexed data on social networks and websites open to the public. 

 

• Why? – Applicable legal basis: the legal basis on which we rely to carry out this purpose is the legitimate interest of CALLIDUS 3.0, as owner and responsible for its Brand so that it can analyze its position in the market and carry out the necessary actions according to results. Obtained. 

 

• What data? – Type of data: the data that we process for this purpose are your public data in the profile of said website, as well as the comments issued. 

 

• Where have they been obtained? – Origin: the data that we process for this purpose comes from the social network, web or telephone in which you are registered. 

 

• Who do they belong to? – Categories of interested parties: the data we process for this purpose refers to users registered on the social network that refer to the CALLIDUS 3.0.  Brand.

 

• How long are they treated? – Conservation terms: the data that we process for this purpose will be subject to the general conservation criteria informed in the following section of this Policy. 

 

• The data arising from browsing the CALLIDUS 3.0 website and its respective cookies may be used for the purpose of improving user accessibility and improving web browsing, as well as for advertising purposes, as established in theCookies policy  expressly accepted at the start of navigation. 

 

• In the same way, the User gives his consent to receive communications about subsidies, product advantages, special offers and other products and services offered by CALLIDUS 3.0. 

 

3.6. Maintenance and management of the website owned by CALLIDUS 3.0, its security and user access to it. 

 

• So that? – Purposes of the treatment: the purpose of the treatment that we pursue is to maintain active and technically manage the website owned by CALLIDUS 3.0 that is visited by the user and to which this Policy is applicable, protect it against security incidents and malicious attacks that it may suffer and , in general, enable free and continuous access to it by all Internet users. The user can expand information on the scope of this purpose in the Cookies Policy applicable to the website owned by CALLIDUS 3.0. 

 

• Why? – Applicable legal basis: the legal basis on which we rely to carry out this purpose is the legitimate interest of CALLIDUS 3.0, as owner, in guaranteeing the availability and security of its web pages for all internet users who visit them, in accordance with the relevant legal and usage notices. 

 

• What data? – Type of data: the data that we process for this purpose are those, generally pseudonymised, that are obtained directly from the devices with which the user accesses and browses the website owned by CALLIDUS 3.0, whose treatment is strictly necessary for compliance of the informed purpose. 

 

 

• Where have they been obtained? – Origin: the data we process for this purpose comes from the devices with which the user accesses and browses the web and the telephone channels owned by CALLIDUS 3.0. 

 

• Who do they belong to? – Categories of interested parties: the data we process for this purpose refers to the users who access and browse the website and telephone channels owned by CALLIDUS 3.0. 

 

• How long are they treated? – Conservation terms: the data that we process for this purpose will be subject to the general conservation criteria informed in the following section of this Policy. 

 

4. How long is the data kept? 

 

In general, we will keep your data for the period necessary to fulfill each of the purposes described in each treatment activity and to determine the possible responsibilities that may arise from said purpose. 

 

In any case, your data will be kept according to the conservation criteria or specific periods described in each activity of processing your data and, where appropriate, as long as you do not withdraw the consent granted and/or oppose its processing. In this sense, we will do our best to provide you with an automatic and simple mechanism so that you can withdraw the consent granted and/or so that you oppose the treatment and, in any case, we are at your disposal in the email for the exercise of rights informed in section 6 of this Policy. 

5. Who is the recipient of the data? Are there international data transfers? 

To execute the treatment purposes described, we may make use of authorized subcontractors who act on behalf of and on behalf of CALLIDUS 3.0, as treatment managers (eg internet service providers, data hosting and technical support, email providers, providers of general services and physical security services, etc.) and contractually subject to our instructions, solely for the lawful purposes described and for the period of time strictly necessary for it._cc781905-5cde-3194-bb3b -136bad5cf58d_

Likewise, we inform you that, to the extent that it is strictly necessary to fulfill the stated purposes, your data may be shared with other companies or entities belonging to or linked to the CALLIDUS 3.0 Group, for their treatment under the responsibility of these and always with the same purposes informed in this Policy. The companies or entities belonging to or linked to the CALLIDUS 3.0 Group to which your data may be shared can be consulted in the "Who we are" section or the equivalent section that replaces it available on the CALLIDUS 3.0 website._cc781905-5cde-3194 -bb3b-136bad5cf58d_

In addition, in the event that there is an obligation or legal requirement that so provides, we may communicate your data to the competent authorities in accordance with said obligation or legal requirement. 

When the authorized subcontractors acting on behalf of CALLIDUS 3.0 or the aforementioned recipients are located or process your data outside the European Economic Area, we will be carrying out an international transfer of your data in accordance with the provisions of data protection regulations. . In general, we will avoid making international transfers and your data will be processed within the European Economic Area.  

 

However, in the event that it is necessary to carry them out, we will adopt the organizational, technical and contractual measures that are necessary to guarantee the protection and security of your data, such as, for example, signing with the authorized subcontractor or third party assignee of the Clauses Contractual Type of the European Commission, the performance of impact assessments on the international transfer in question that allow evaluating the risk and adopting measures for its mitigation, the encryption of data in transit or at rest, the pseudonymization of the data object of the international transfer, the possibility that the interested party may claim damages directly against the authorized subcontractor or third party assignee, etc. 

 

6. What rights do you have as the owner of the data? 

 

As an interested party, the data protection regulations grant you certain rights over your data that, depending on whether they are applicable, you may exercise against CALLIDUS 3.0. Next, we detail what they are and how you can exercise them. In addition, we inform you that on the website of the Spanish Data Protection Agency (www.aepd.es) you will be able to expand information on the characteristics of these rights and download templates to exercise each of them. 

 

6.1. Right to withdraw the consent granted. 

It is your right to withdraw the consent granted for the processing of your data for the purposes that are legitimized on said basis, at any time and in an easy way. 

 

6.2. Right of access. 

 

It is your right to ask us for details of the data we have about you and how we treat them, as well as to obtain a copy of them. 

 

6.3. Right of rectification. 

 

It is your right to obtain the rectification of your inaccurate or erroneous data, as well as to complete those that are incomplete. 

 

6.4. Right of suppression. 

 

It is your right to request the deletion or deletion of your data and information in certain circumstances. However, keep in mind that there are certain occasions in which we are legally entitled to continue conserving and processing your data, such as, for example, to comply with a legal data retention obligation. 

 

6.5. Right of limitation. 

It is your right to restrict or limit the processing of your data in certain circumstances. For example, if you apply the deletion of data, but instead of deleting it, you prefer that we block it and treat it solely for the purpose of its conservation since you will need it later to file a claim. Again, keep in mind that there may be times when we have legal standing to deny your limitation request. 

 

6.6. Right of opposition. 

 

It is your right to object to the processing of your data for a specific purpose, in certain circumstances provided for in the regulations and related to your personal situation. 

 

6.7. Right to portability. 

 

It is your right to ask us to receive your personal data in a structured, commonly used, machine-readable and interoperable format, and you can transmit them to another data controller, as long as the processing of your data is carried out by automated means._cc781905-5cde -3194-bb3b-136bad5cf58d_

 

6.8. Right not to be subject to automated individual decisions. 

 

It is your right to ask us that, in certain circumstances, you not be the subject of a decision based solely on the automated processing of your data, including profiling, that produces legal effects on you or significantly affects you in a similar way._cc781905-5cde -3194-bb3b-136bad5cf58d_

 

In general, you can exercise them at any time and free of charge by going to CALLIDUS 3.0. In the same way, in general, mechanisms for automated cancellation of communications and other options for withdrawal of consent and opposition will be made available to the user. 

 

For this, it is important to bear in mind that when you exercise a right, in most cases, you must clearly specify which one you exercise and provide a copy of a document that proves your identity. 

 

Any exercise of right will be answered within a maximum period of one month, and said period may be extended for two months if necessary, taking into account the complexity of the request and the number of these. 

 

Finally, in the event that you do not agree with the way in which we treat your data by CALLIDUS 3.0, you will have the right to file a claim with the national control authority, addressing the Spanish Data Protection Agency, whose contact details they are as follows: 

Spanish Data Protection Agency 
C/ Jorge Juan, 6 – 28001 Madrid 

www.aepd.es 

 

7. Subsequent processing of data and changes in the Privacy Policy. 

 

CALLIDUS 3.0. reserves the right to update this Privacy Policy at any time. Said update will be made public by CALLIDUS 3.0, in any case, with prior notice of its entry into force that is legally necessary. In addition, it will be communicated directly to the interested party in the event that it affects their rights or freedoms or when, for example, the inclusion of a new treatment activity requires the consent of the interested party or modifies the scope of the legitimate interest that enables the treatment.  

 

8. Additional Information. 

 

The User has the obligation to guarantee that the personal data provided to CALLIDUS 3.0 SL through the CALLIDUS 3.0 website or by telephone are truthful and is responsible for communicating any changes to them so that, at all times, they respond to their current situation.  

 

The possible calls that are made both when we contact you and when you contact us will be recorded, justifying said recording in a legitimate interest, the recording will be stored within the CALLIDUS 3.0 systems. Any communication via chat and email will be stored in the same way.